Frequently Asked Questions
Where can I find your products?
Click here to find retailers and online shops where you can purchase our products. Product selection will vary by location, so we recommend you contact your retailer first to confirm they have the ginger item(s) you’re searching for in stock.
Why are my Gin Gins® dusted with white powder?
The fine white powder on our Gin Gins® is finely ground cane sugar. We use it to help reduce the stickiness of our candy. This is all done by hand, so the amount of surface powder can vary from piece to piece.
Do you have recipes for your products?
Yes, please visit the recipe section on this website. If there is a specific recipe you can’t find, or you would like to share your own recipe with us, email us at [email protected]
What is the shelf life of your products after opening?
Organic Minced Ginger | Organic Grated Ginger | Organic Sushi Ginger
Once opened, refrigerate and consume within three to four months.
Organic Ginger Juice | Ginger Juice | Turmeric Juice
Once opened, refrigerate and consume within three months.
Gin Gins Ginger Candy
Our ginger candy bags have a shelf-life of 2 years. The candies inside are individually wrapped and should be enjoyed immediately after opening.
Once opened, refrigerate and consume within one week. But why would you wait that long?
Once opened, refrigerate and consume within one week.
Bare Uncrystallized Ginger
Once opened, if stored in an airtight container, uncrystallised ginger can last up to two years.
My product expired on x date, is it still safe to eat?
If the product has passed the expiration date indicated on the package, we recommend it be discarded. Products are safe if stored properly even after the Best By date but the quality may change, and we can only guarantee its deliciousness up until its best by date listed on the package.
Which of your products require refrigeration after opening?
Once opened, you should refrigerate the following:
- Ginger Juice
- Turmeric Juice
- Ginger Shots
- Organic Minced Ginger
- Organic Grated Ginger
- Organic Sushi Ginger
We do not recommend refrigerating our Ginger Syrup, but suggest it be stored in the pantry like honey.
Where is the best before date on your products?
All of our products are date stamped with Best Before dates in a prominent spot. If you cannot find the Best Before date on our product, please contact us at [email protected]
Do any of your products have a risk of cross-contamination from allergens?
All our suppliers follow rigorous standards to prevent allergen cross contamination. However, many of our products are produced and/or packed in facilities that process allergens, such as peanuts and soy. All of our products have allergen statements listed on the packaging (if applicable). We recommend checking with your physician if you are concerned about your particular sensitivities.
Do your products contain sulphites?
We follow Food Standards Australia New Zealand (FSANZ) and conduct rigorous testing to ensure our products meet or exceed the government regulations with regard to sulphites. Under the Food Standards Code added sulphites must be declared on the label of a packaged food when present in foods in concentrations of 10 mg/kg or more.
Who organically certifies your products?
Our products are certified by a few different organizations depending on where we make them. Our certifying bodies include:
- Australian Certified Organic
- Oregon Tilth
- Quality Assurance International (QAI)
- BCS ÖKO-GARANTIE GMBH
- U.K. Soil Association
Ultimately, our organic products meet the standards and carry the logo of the USDA
Are your products all natural?
Our products do not contain any artificial colours, flavours, sweeteners or preservatives.
Are your products vegan?
Yes all the products we sell in Australia are vegan, except for our Gingerade, which contains honey.
How much ginger is in your products?
We’re known for having more fresh ginger in our products than any other brand and we live by our motto – Life is better with ginger! Just take a look at all of this ginger goodness…
Ginger Juice: 30 ml ginger juice = 37,500mg ginger
Bare Uncrystallised Ginger: 10 grams contains about 7000mg ginger
Gin Gins Super Strength: One piece contains about 840mg ginger
Gin Gins Ginger Chews (Original, Spicy Turmeric, Spicy Apple): Two pieces contains about 960mg ginger
Gin Gins Hard Candy: Three pieces contain about 1250mg ginger
Gingerade: 360ml contains 11,000 mg ginger